The delivery time of your orders may vary depending on the address to which the product is shipped. Your orders will be shipped within 2 business days and will reach you within 3-14 days.

You can access our return and exchange policy on our Refund and Returns Policy page.

If your cargo has not been dispatched after placing your order, you can change your shipping address by contacting us at info@petivio.com or via our website contact form.

If you are registered on our website, you can check your orders and their status from the My Account page. If you shop as a visitor, you can track the status of your cargo with the tracking number sent to your e-mail address.

For any questions or suggestions you may have, you can send an e-mail to info@petivio.com or contact us via the contact us page on our website.

If you have entered an incorrect address, you can correct the situation by contacting us before your order fulfilled.

We currently operates only in the USA, we will start providing service to other countries in the future.