Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The delivery time of your orders may vary depending on the address to which the product is shipped. Your orders will be shipped within 2 business days and will reach you within 3-14 days.
You can log in or register by visiting the My Account page.
If your cargo has not been dispatched after placing your order, you can change your shipping address by contacting us at info@petivio.com or via our website contact form.
If you are registered on our website, you can check your orders and their status from the My Account page. If you shop as a visitor, you can track the status of your cargo with the tracking number sent to your e-mail address.
No, we do not store your credit card information openly. We have one of the most secure shopping infrastructures you can access by today’s standards.
We currently operates only in the USA, we will start providing service to other countries in the future.
If you need to swap an item
Returns and Exchanges
You can access our return and exchange policy on our Refund and Returns Policy page.
If you receive the wrong product, please notify us with photos or videos within 3 days and we will do our best to replace your order as soon as possible.
If you receive a faulty/damaged product, please notify us with photos or video footage within 3 days and we will do our best to replace your order as soon as possible.
When you apply for a return, we will inform you in writing of the address to which you should ship the product.
For any questions or suggestions you may have, you can send an e-mail to info@petivio.com or contact us via the contact us page on our website.
If you have entered an incorrect address, you can correct the situation by contacting us before your order fulfilled.
After placing an order, if your order is not fullfilled, you can cancel your order by contacting us.
If this option is offered, you can purchase our products by pre-order.